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In these Terms and Conditions:
“We”, “us” and “our” refer to Fast Tax Refunds, a trading name of Fast Tax Refunds Ltd. We’re a company incorporated in England and Wales (Company number: 15419201).
“You” and “your” refer to you or anyone else using our Services, which are explained below, and services provided via our website, fasttaxrefunds.co.uk, that require you to enter personal information.
At Fast Tax Refunds, we handle the submission of your self-assessment tax return to HMRC to reclaim any due tax relief on your behalf.
2.1 Submitting Your Self-Assessment Tax Return:
Utilizing all the information provided through form submissions, phone calls, emails, and text messages, Fast Tax Refunds assesses, calculates, completes, and submits the necessary signed forms to HMRC.
If HMRC requires you to submit a self-assessment tax return and Fast Tax Refunds calculates a tax liability owed to HMRC instead of a refund, we will determine the amount of tax owed, inform you of the liability due to HMRC and the deadline for payment, and submit your self-assessment tax return accordingly.
2.2 Handling an Enquiry from HMRC:
In the event that HMRC initiates an enquiry into your self-assessment tax return, Fast Tax Refunds will collect the required information from you and address all queries from HMRC until the enquiry is resolved. If Fast Tax Refunds submitted the self-assessment tax return, we will manage the enquiry at no extra cost. All correspondence from HMRC must be directed to Fast Tax Refunds. If you communicate with HMRC regarding your enquiry without prior approval from your accountant, you will not be covered by the Fast Tax Refunds GUARANTEE. We cannot manage enquiries for self-assessment tax returns that we did not submit.
2.3 Tax Code:
Following the submission of your self-assessment to HMRC, your tax code may be adjusted. If you notice an increase, we strongly advise contacting Fast Tax Refunds to revert it to your standard tax code. Upon notification of a tax code increase, Fast Tax Refunds will automatically remove your employment expenses from your tax code with HMRC on your behalf. This action is taken as HMRC assumes your travel and subsistence costs will remain unchanged. Given our customers’ diverse workplaces and work patterns, it’s more beneficial to remove any job expenses added by HMRC from your tax code. This prevents underpayment of tax if your circumstances change.
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3.1 We will accurately process all information provided by you and take all necessary actions promptly to fulfill our services. The typical timeframe for a claim is 8 to 12 weeks, with an additional 4 to 16 weeks or more if HMRC conducts security checks or delays the claim. The 8 to 12-week estimate is a general guideline based on the average duration of a claim. While we strive to adhere to this timeframe, we cannot guarantee completion within it due to potential HMRC delays in certain circumstances. The 8 to 12-week timeline begins once our administration team has compiled all necessary information from you to initiate the claim and submit your 64-8 form and SA1 form to HMRC.
3.2 If you fail to file your self-assessment on time and incur fines from HMRC, you are responsible for payment unless the delay was due to Fast Tax Refunds. In such cases, we will appeal the penalty, and if unsuccessful, we will cover the fine.
3.3 We uphold high standards of conduct in our interactions with government agencies and others. We reserve the right to refuse service if we believe it may violate these standards. We will promptly inform you if we decide not to provide a service.
3.4 Fast Tax Refunds cannot be held responsible for the outcome of your self-assessment tax return if you fail to provide all the correct information necessary for its completion.
3.5 Fast Tax Refunds will not be held liable for delays in tax refunds caused by HMRC’s procedures and security checks.
4.1 You agree to collaborate with us to facilitate the provision of our services in compliance with our obligations.
4.2 You agree to promptly provide the information we request and ensure its truthfulness, accuracy, correctness, and completeness. This includes taking necessary steps to obtain information from other sources if needed.
4.3 You agree to furnish all relevant information required to complete your self-assessment tax returns for the selected tax years. Failure to supply requested income and other pertinent information may result in late filing penalties imposed by HMRC, for which you will be liable.
4.4 You will maintain accurate records, such as receipts and bank statements. If your records consist of bank statements, you must maintain a food diary and mileage log to support them, as required by HMRC. Bank statements alone are insufficient to substantiate your claim. If you primarily use cash for expenses and lack receipts, we cannot process your claim.
4.5 You must disclose all sources of income and their respective amounts for each tax year in which Fast Tax Refunds completes a self-assessment. You must also provide truthful, accurate, and correct details of work-related or business-related expenditures.
4.6 You acknowledge that you may be required to repay any funds received based on incorrect information provided by you. In such cases, you waive the right to claim reimbursement from Fast Tax Refunds, including our fee, unless we are at fault.
4.7 To proceed with your claim, you must have no outstanding debts with HMRC and must not be bankrupt or under an Individual Voluntary Agreement (IVA).
5.1 Typically, our fee is deducted from your refund once received from HMRC. However, if liabilities are owed to HMRC, we reserve the right to recover the full charge from you for the services rendered. If no refund is due but you are required to file a self-assessment (e.g., if you’re self-employed), we will request payment of our fee before submission.
5.2 Our standard fee for a self-assessment submission is 22% of the claim value plus VAT, with a minimum fee of £47.5 + VAT. For our Fast Tax Refunds Fast Track option, the fee is 27% of the claim value plus VAT, with a minimum fee of £62.5 + VAT.
5.3 For CIS self-assessment submissions, our standard fee is £180 plus VAT. The fee for our CIS Fast Tax Refunds Fast Track self-assessment option is £200 plus VAT.
5.4 If we have received your UTR number from HMRC and assigned an accountant to your case, and you subsequently cancel, you will be charged our minimum fee of £47.5 + VAT per tax year for which we were instructed to open and file a self-assessment. If we have not received your UTR number and you cancel, there is no charge. However, it will be your responsibility to inform HMRC to close your self-assessment record once you obtain your UTR number.
5.5 In the event of an HMRC enquiry, Fast Tax Refunds will require you to provide all necessary information to support your claim. Failure to do so will result in the expected fee still being charged.
5.6 The calculations and computations we prepare for your Tax Return submission are for our internal use only. If you use these calculations for your own or a fraudulent claim, you will be liable to pay for our work, and we will take legal action to recover any fees owed.
5.7 If HMRC sends a refund directly to you, you will be invoiced for our fee, and we will take appropriate legal steps to collect any outstanding fees.
6.1 You authorise us to receive payment of all sums relating to Tax Refunds claimed by Fast Tax Refunds on your behalf. We will deduct our fees from the sums received and promptly forward the balance to you.
7.1 The Fast Tax Refunds Fast Track service aims to reduce the typical waiting time from an average of 8-12 weeks to 6-8 weeks. However, please note that this timeframe is a guideline and not a guarantee, as delays caused by HMRC may occur beyond our control.
7.2 You have the option to opt out of the Fast Tax Refunds Fast Track process by contacting us via telephone or email. If you choose to opt out, your claim will follow our standard process and associated fees. Opting out of the Fast Track process is only possible if you have not yet been assigned an accountant.
7.3 We retain the right to transfer any client from the Fast Track process to our standard process at our standard fee, at any time.
7.4 The Fast-track service is exclusively available to new clients. All claims for existing clients will be processed through our standard procedure.
8.1 According to the Fast Tax Refunds Guarantee, if HMRC initiates an enquiry into your claim, we will handle the enquiry at no additional cost to you. In case the enquiry leads to any repayment to HMRC, we will facilitate the repayment provided you have provided us with complete and accurate information regarding your income, expenses, and any amounts owed to HMRC. It is essential that you are able to furnish the required information as part of HMRC enquiries. Failure to cooperate in this process will result in the withdrawal of the Fast Tax Refunds Guarantee.
8.2 The Fast Tax Refunds Guarantee does not apply, and you will be responsible for the repayment if:
– You have furnished incorrect or incomplete information,
– You are unable to provide proof of purchase as outlined in section 4.4 of your obligations,
– You communicate with HMRC without prior authorization from your accountant, as stated in section 2.2 Our Services,
– In the event of an HMRC enquiry, you fail to or are unable to provide the necessary information to support your claim,
– Your accountant has determined that you are not covered by the Fast Tax Refunds Guarantee,
– You owe money to HMRC for other reasons,
– The repayment pertains to a claim that we did not submit.
9.1 We are registered with the ICO (Information Commissioner’s Office) for Data Protection under number ZA791613. Our operations adhere to stringent security measures to safeguard personal information. This includes implementing specific procedures, such as identity verification during phone calls, and encrypting data on our websites.
9.2 Any personal data provided to us will be used solely to carry out our Services.
9.3 By agreeing to our services, you consent to the storage of your data in both paper and electronic formats. We will securely retain all your documents for a period of 3 years, in line with retention policy guidelines. After this period, they will be securely destroyed according to the ISO BS EN 15713 standard for Secure Destruction of Confidential Waste. Should you require the return of your documents within this timeframe, please contact us.
9.4 We reserve the right to record and monitor certain telephone calls, emails, and other electronic communications for training and quality assurance purposes.
9.5 You may be contacted using the contact details provided by you. You have the option to request that we cease sending you information regarding our offers or services at any time by contacting us.
9.6 Your details will not be disclosed to any external parties outside of Fast Tax Refunds Ltd.
9.7 We are registered under the UK’s Money Laundering Regulations (no.238554). Compliance with this legislation necessitates verifying your identity and maintaining evidence of such verification. Accordingly, we may request that you provide us with a photographic ID and two proofs of address to facilitate the Services covered by this legislation.
9.1 We are registered with the ICO (Information Commissioner’s Office) for Data Protection under number. Our operations adhere to stringent security measures to safeguard personal information. This includes implementing specific procedures, such as identity verification during phone calls, and encrypting data on our websites.
9.2 Any personal data provided to us will be used solely to carry out our Services.
9.3 By agreeing to our services, you consent to the storage of your data in both paper and electronic formats. We will securely retain all your documents for a period of 3 years, in line with retention policy guidelines. After this period, they will be securely destroyed according to the ISO BS EN 15713 standard for Secure Destruction of Confidential Waste. Should you require the return of your documents within this timeframe, please contact us.
9.4 We reserve the right to record and monitor certain telephone calls, emails, and other electronic communications for training and quality assurance purposes.
9.5 You may be contacted using the contact details provided by you. You have the option to request that we cease sending you information regarding our offers or services at any time by contacting us.
9.6 Your details will not be disclosed to any external parties outside of Fast Tax Refunds Ltd.
9.7 We are registered under the UK’s Money Laundering Regulations (no:). Compliance with this legislation necessitates verifying your identity and maintaining evidence of such verification. Accordingly, we may request that you provide us with a photographic ID and two proofs of address to facilitate the Services covered by this legislation.
10.1 To qualify for the Refer a Friend Amazon voucher, your friend’s refund must exceed £375.00.
10.2 Upon each qualifying friend receiving their refund, a £50 Amazon voucher will be awarded to the referrer. If you have referred five qualifying friends and the fifth friend receives their refund, a bonus £250 Amazon voucher will be provided.
10.3 Amazon vouchers will be processed within 10 working days following the qualifying friend’s refund receipt.
10.4 If you have referred a friend to Fast Tax Refunds but are not a customer yourself, you must refer a minimum of two friends before becoming eligible for the refer-a-friend reward. Once the first two friends you refer receive their refunds, you will receive £50 for each, totaling £100.
11. If you need to complain
10.1 If you are not happy, please let a member of our staff know as soon as possible. In most cases, your complaint will be resolved immediately. If you wish to take it further, please follow our Complaints Process below.
10.2 Complaints process
To log a complaint please email info@fasttaxrefunds.co.uk. Please provide your name number and address details and our complaints department will respond within 2-10 working days.
Our complaints department will then try to deal with the issue by; Establishing what has happened so far, and who has been involved. We will clarify the nature of the complaint and what remains unresolved and clarify how we can resolve the issue. When the course of action has been decided and carried out, we will confirm with you that the issue has now been resolved and the complaint is closed.
10.3 If you want to make a formal complaint instead, please write to the
Complaints Team Manager
Fast Tax Refunds Ltd:
71-75 SHELTON STREET,
COVENT GARDEN,
LONDON,
WC2H 9JQ
10.4 Your written complaint will be acknowledged in writing within 2 – 10 working days of its receipt. The reply will include information about how the issues raised will be dealt with, and a written commitment to send a formal, written, response within a further 20 working days.
